Preventing Serial Number Changes (Sales Invoice → Delivery Note)
By Bright Lartey on January 22, 2026
IntermediateIssue Description
Serial numbers change when a Sales Invoice is converted directly into a Delivery Note.
Correct Workflow (Best Practice)
- Create a Sales Order
- Create a Delivery Note from the Sales Order
- Select Serial Numbers in the Delivery Note
- Submit the Delivery Note
- Create the Sales Invoice from the Delivery Note
Important Rules
- Do NOT select serial numbers in Sales Invoice
- Always select serial numbers in the Delivery Note

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